Privacy Policy

This Privacy Policy explains how GT Siwawa ("we", "us", or "our") collects, uses, stores, and protects your personal information. We are committed to complying with the Protection of Personal Information Act, 2013 (POPIA) and all applicable South African privacy legislation.

Last updated: 10 March 2026

1. Information We Collect

We may collect the following personal information when you interact with us:

• Full name and surname
• Phone number and email address
• Physical address or property address (for site visits and quotations)
• Details of your enquiry or service request
• Any additional information you provide voluntarily via our contact form, phone, WhatsApp, or email

2. How We Collect Your Information

We collect personal information through:

• Our website contact form
• Phone calls and WhatsApp messages
• Email correspondence
• In-person meetings and site visits
• Quotation and invoice records

3. Purpose of Processing

We process your personal information for the following purposes:

• To respond to enquiries and provide quotations
• To schedule and carry out installation, repair, and maintenance services
• To issue invoices and process payments
• To communicate with you regarding your project or service
• To comply with legal obligations, including the issuing of certificates of compliance
• To improve our services and customer experience

4. Legal Basis for Processing

In terms of POPIA, we process your personal information based on one or more of the following grounds: your consent, the performance of a contract, compliance with a legal obligation, or our legitimate business interests in providing services in Germiston.

5. Information Sharing

We do not sell, rent, or trade your personal information. We may share your information with:

• Our employees and contractors who require it to deliver our services
• Product suppliers where necessary to fulfil your order or warranty
• Regulatory bodies where required by law
• Our website hosting and analytics providers, who are bound by their own privacy policies

6. Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, misuse, or alteration. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Quotation and invoice records are retained in accordance with South African tax and business legislation.

8. Your Rights Under POPIA

As a data subject, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete personal information
• Request deletion of your personal information, subject to legal obligations
• Object to the processing of your personal information
• Withdraw your consent at any time (where processing is based on consent)
• Lodge a complaint with the Information Regulator of South Africa

9. Cookies and Website Analytics

Our website may use cookies and analytics tools to understand how visitors use our site. These tools collect anonymous usage data and do not identify you personally. You may disable cookies in your browser settings at any time.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights under POPIA, please contact us:

• Business: GT Siwawa
• Email: allensiwawa98@gmail.com
• Phone: 062 278 8705
• Location: Germiston, Gauteng, South Africa

12. Information Regulator

If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Regulator of South Africa:

• Website: inforegulator.org.za
• Email: complaints.IR@justice.gov.za